Call Centres

A call centre is a centralized office of a company that answers incoming calls of its customers. A call centre may be an office also where outgoing calls are made to the customers for the purpose of telemarketing.

Call centers are quite a recent introduction to the world of career options in India. In all, it is a service center with adequate telecom facilities, access to Internet and wide database, which provides voice based or web-based information and support to customers in the country or abroad through trained personnel.

Call Centres Eligibility Criteria

There is no specific qualification, but one needs to be at least 10+2 in any stream. A very good command

Over spoken English language is highly essential. Freshers need to undergo intense training to make them best suited for the job. Specific skills and attributes viz. answering to a customer’s query in an effective manner, successfully dealing to customers in telemarketing, are the determining factors for getting into call center profession.

Initially, candidates with good communication skills and personality were taken into consideration for call center jobs. But nowadays few training centers have come up in India to train individuals for call center jobs. The course duration is usually 2-3 months.

Call Centres Job Prospects

There is an ongoing mushrooming of call centres in the major towns and cities of India. These days, call centers exist in all sectors of business including banking, utilities, manufacturing, security, market research, pharmaceuticals, catalog sales, order desk, customer service, technical queries (help desk), emergency dispatch, credit collections, food service, airline/hotel reservations etc.

The wide area of services provided by the call centers makes it a lucrative career with a range of opportunities. Hence the job prospects under this category are unlimited.

Call Centres Training Centres

• North Star Call Centre College

B-109, Sector-5
Noida 20
Tel.: 0118 - 4518289/90
Fax: 0118 - 4519484
E-mail: callcentrecollege@vsnl.com

• Sapphire Callnet

C-36, Hauz Khas,
New Delhi - 110 016
Tel.: 011 - 6534929/39/55/65
Fax: 011 - 6534971
E-mail: info@callnetindia.com

• Holistic Enterprise

Address: C-112
Defence Colony, 2nd Floor
New Delhi - 110024
Tel.: 011 - 460 2690
Fax: 011 - 4645711
E-mail: holistic@vsnl.com

• Akiko Sherman Infotech

http://www.shermanindia.com
INDIA, Head Office
13/9, Padam sigh Chowk Ajmal Khan Road
New Delhi - 110005

• Ian Stern

http://www.holistic-enterprise.com/
A-62 DDA Complex (Ring Road)
Defence Colony
New Delhi -110 024
Ph: (011) 460 2690

• ProEdge Solutions (P) Limited

Above UTI Bank, Srinagar Colony Main Road,
Srinagar Colony, Hyderabad 500 073
Tel: +91-40-6347799, 3747389

• Trans-India Management Systems

305, University Plaza, Vijay Cross Roads,
Navrangpura, Ahmedabad-380009
Phone-+91-79-7913147, 7912940

• Edu Tech India

http://www.edutechindia.com
7/2 Brunton Road
Bangalore-560025
Ph: +91 80 505007

• Edu Tech India

http://www.edutechindia.com
No.8 (old no.30)
Khader Nawaz Khan Road, Nungambakkam
Chennai 600006
Ph: +91 44 28207999, +91 44 8311777

• Edu Tech India

http://www.edutechindia.com
402, Fourth Floor
Shri Kant Chambers (Near RK Studios)
SION-TROMBAY Road, Chembur
Mumbai-400071
Ph: 022-55993745/46

• Edu Tech India

http://www.ed utechindia.com
62, Second Floor, Lakshmi Market, New Delhi 110067
Mobile: 9868213413

• JTS Institutes

http://www.jtsinstitute.com
35, Infantry Road, Bangalore 560001, Karnataka
Phone: 51130573/574