Process Management
Process management is the process of implementation of information, skills, tools, techniques and systems to classify, envision, quantify, control, account and develop processes with the aim to meet the customer’s need. Process Management is essential for the vitality and profitability of any enterprise.
Sometimes, it is said to be different from program management in terms that program management is concerned with managing a group of inter-related projects. But from a different point of view, process management includes program management.
International Organization for Standardization 9001 promotes the process approach to manage an organization.
Process Management program includes training in process mapping and process based auditing, as well as courses in continual business process improvement, corrective and preventive action, and customer satisfaction. After completion of the course, the candidate can start as a process manager and help the organization to achieve considerable processes and performances.
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Career Prospect
- Process Manager
- Business Development Officer
- Process Consultant
- Project Manager
- Process Analyst
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Required personality traits:-
- Ability to multi-task
- Prioritize under pressure
- Strong problem solving ability
- Excellent influencing, conflict management and negotiation skills
- Excellent presentation skills - ability to conduct presentations
- Exceptional communication skills – written, oral, interpersonal