Quality Management
Quality Management is a recent program in management education. Today, quality is considered to be the most essential component to retain customer and capture a large customer base. Customers today are willing to pay any price in return of assured quality.
Quality Management study focuses on concepts, methods and applications. Study of quality management therefore stresses on quality control, quality improvement and quality assurance.
As a quality control manager, you need to use state of the art quality control methods and applications for effective quality management. You need to achieve customer satisfaction which is the core of any business enterprise. You will be responsible for evaluating policies and procedures towards quality control.
Attributes of a quality management professional:
As a quality manager, you must ensure quality of the highest standards right from the initial stage to the production stage. Other qualities that you need are:
- Observant
- Patience
- Analytic, deductive, and inductive skills
- Good computer skills
- Organizational skills
Other than the above qualities, you need to have good communication skills as you have to interact with people across all levels. You should also have good report writing skills, since you need to make reports and present them to the organization as well. You should be a good team player as taking quality assurance measures is not a one job of a single person. A successful auditor will increase internal efficiency and produce good results.
Course Structure:
A broad course structure of Quality management will cover the following:
- Identifying System problems
- Recognizing issues
- Design QA strategies
- Recommend quality changes
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Industries that employ Quality Control Managers::
- Clinical Laboratories
- Blood Centers
- Hospital Transfusion Services
- Hospital Quality Assurance Departments
- Hospital/Laboratory Information Systems Departments
- Information Systems Consulting Companies
- Information Systems Vendors
- Manufacturing
- Food and Drink Production
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Career Options:
- Quality auditor
- Quality control manager
- Quality Assurance Inspector